Technical Support Manager - Stevenage

Ref: 874 Date Posted: Monday 26 Apr 2021
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Technical Support Manager
Location:          Stevenage
Salary:              Up to £55,000 + Bonus, Pension & more
Working for a global engineering organisation, we currently have an excellent opportunity for a Technical Support Manager, working within a Customer Support business area, to ensure delivery of a major refurbishment of a complex system currently in service with the Royal Navy.
You will perform a pivotal role engaging with MOD Defence Equipment and Support (DE&S) Project teams, internal business Design Authorities, Major Equipment suppliers etc. delivering serviceable equipment to meet agreed demands
Technical Support Manager key activities
  • You will be a key member of the delivery team working within the project, responsible for; ensuring there is a coherent plan for Mid Life Refurbishment (MLR) delivery, and ensuring success against the plan.
  • This role has ownership of all Technical and Logistic aspects of the MLR programme
  • You will ensure the programme is executed as per the contractual obligations,
  • You will be provide the fulcrum in a multinational project providing the interface between the embodiment agency in the UK and the multinational supply chain
Technical Support Manager skills and experience
  • A broad based engineering background, a degree level qualification in a technical discipline would be beneficial, with substantial knowledge and experience of Complex Systems production / refurbishment
  • Strong understanding in the application of the UK MoD’s technical and logistics systems
  • Effective communication skills, both written and verbal with the ability to influence and negotiate with stakeholders across the business
  • Prioritisation and ability to deal with multiple issues on a regular basis
  • Strategic planning of support work, ensuring equipment availability requirements are always met
This is a fantastic opportunity for you to secure a position as a Technical Support Manager where you will be working with a world class engineering organisation, with the chance to make a significant impact on the success of ongoing solutions. You will be rewarded with an excellent remuneration package and opportunities to develop your career further.
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